Refund policy

At Sacred Strands and Stones, we take pride in creating handmade and carefully selected products. Due to the handmade, custom, and hygiene-sensitive nature of many of our items, we only accept returns for defective, damaged, or incorrect orders.

We do not accept returns for change-of-mind purchases.

Return requests must be made within 14 days of receiving your order.

To qualify for a return, items must:

• Be defective, damaged, or incorrect  

• Be returned in the same condition received  

• Include original packaging where possible  

• Include proof of purchase  

To request a return, please contact us at:

sacredstrands1@gmail.com

If your return is approved, we will provide return instructions and the return address.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Please inspect your order upon arrival. If your order arrives damaged, faulty, or incorrect, contact us as soon as possible with photos of the issue so we can resolve it promptly.

 Non-Returnable Items

The following items cannot be returned unless faulty:

• Custom or personalised products  

• Handmade dreadlock extensions  

• Hair and personal care products  

• Sale or clearance items  

• Gift cards  

We do not currently offer direct exchanges. If there is a problem with your order, please contact us and we will do our best to help.

Customers within the European Union may have additional rights under local consumer protection laws. Certain exemptions may apply to handmade, personalised, or made-to-order products.

Once we receive and inspect an approved return, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 4 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

sacredstrands1@gmail.com